While we can’t diagnose your specific problem without seeing the set up of your computer or browser, it may help to ensure that your internet browser refreshes web pages automatically. We cannot provide directions for all browsers, but the following instructions describe how to do this in Internet Explorer:

  • Select Tools from the top menu in the navigation.
  • Click Internet Options from the menu list.
  • Under Browser History, click Settings.
  • Under Temporary Internet Files, make sure the radio button Automatically is selected.
  • Click OK.
  • Click OK again.